SHIPPING AND DELIVERY POLICY
Last updated May 16th, 2024
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://www.luxiouslemon.com/terms-and-conditions/
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup & Local Delivery
In-store pickup and local delivery is available for local orders within 30 miles of our Payson location (this applies to areas within the 85541 and 85544 zip codes). Pickups and deliveries are scheduled with the customer via email or text (depending on contact information provided during order placement). Pickups are available Monday – Sunday, 10am – 7pm MST
Free Shipping
We may, on occasion, offer free USPS shipping on orders during promotional times. Customers may be notified of Promotional Shipping Offers on the top welcome header on the website, by signing up for e-mail and text notifications through our e-club, as well as, following Luxious Lemon LLC on our various social media channels, including but not limited to, Instagram, Facebook, Twitter, TikTok, and Pinterest.
Shipping Fees
We currently offer flat-rate USPS shipping at the following rates:
| Shipping Method | Shipping Fee |
| USPS to 48 Contiguous United States | $5 |
| USPS to Alaska & Hawaii | $15 |
| Local DELIVERY or PICKUP w/in 30 miles of PAYSON, AZ | Complimentary |
All times and dates given for delivery of the products are given in good faith but are estimates only as we are a family-owned handmade business and unfortunately have no control of USPS delivery after the package leaves our facilities.
Our in-stock orders ship through USPS w/in 2-5 business days (Monday-Saturday). If shipping time changes, due to increased order volume or other unexpected circumstances, this information will be noted on the top website welcome header for the customer to see before order placement. The ship dates of pre-order items are listed in the product descriptions. For custom order inquiries, please get in touch with us directly at [email protected]
HOW IS MY SUBSCRIPTION FULFILLED?
If you are purchasing a monthly subscription then we will ship your first subscription order within our regular 2-5 business day shipping timeframe. Subsequent subscriptions will be processed the day of the month that your original order was placed on and mailed within the 2-5 business days shipping timeframe. Subscription settings may be modified by logging into your account or contacting us at [email protected]
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping at this time. We currently ship within the United States of America.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders only ship Monday-Saturday and we only ship through USPS.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If shipment is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for shipment. If delivery is delayed, kindly check your USPS tracking number sent to you by e-mail once orders are shipped. For assistance, please contact [email protected] within 30 days of the original shipment date.
QUESTIONS ABOUT RETURNS?
If you have questions about returns or refunds, please review our Returns and Refunds Policy here: https://www.luxiouslemon.com/refunds-returns-policy/
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by Email: [email protected]
